The Market Landscape

In this day and age our world is exposed to a great deal of violence, destruction, and irrational behavior, driving the demand for professionals to formulate planned responses for unplanned situations. Fortunately, today’s advanced technology offers a variety of tools that assist a risk mitigation or business continuity professional with the arduous task of planning for the worst.

The Challenge

While there are a number of emergency response tools available on the market, historically there is not one comprehensive, end-to-end solution that not only brings together the best tool sets, but also incorporates real-time command and control methodologies. This inherent weakness makes the implementation of any emergency action plan, or mass communication system crippled at the core and can be as risky as not having a plan at all - opening the door for liability and punitive damages.

Responses to "incidents" are typically dictated by emergency action plans (EAPs), often found in a three-ring binder, which includes in depth, step-by step instructions on how to respond to events ranging from life threatening emergencies such as gunman and bombs to more common mundane incidents including failed servers, pipe bursts and power outages.

EAP's are critical pieces of documentation, but also very expensive and often difficult to implement quickly and effectively - particularly by non-emergency management individuals typically responsible for putting that EAP into action.

The recent wave of school and mall shootings has put traditional EAPs to the test and under the microscope. Because most EAPs are manually driven and rely solely on individuals to put the plan into action, human error - an unpredictable variable - often comes into play. Not only do EAPs require extensive logistical activity just to get into motion, they have no way to monitor or ensure that responsible parties are carrying out assigned tasks or have even been notified of the incident.

The Solution

No emergency action plan or system can prevent an incident from occurring. However, proper training combined with the ability to effectively put a plan into motion can stop a bad situation from getting worse, and ultimately, optimize resolution. Risk Mitigation Systems FIRSTResponder brings a new paradigm to risk mitigation, business continuity and incident response.

What is FIRSTResponder? The FIRSTResponder system provides end-to-end incident response, monitoring and communications technology and services that optimize incident resolution and mitigates the human, business, capital and liability impact associated with incidents, crisis and disasters. The company’s Professional Services develop, implement and test all plans and system responses for how the client will successfully recover and restore interrupted critical functions.

FIRSTResponder offers business continuity services and fully-hosted, multi-layered response platform. The system provides comprehensive planning and two-way voice, text and email communications response, making it the only emergency response and management system in the market that offers two-way wide area notifications (formerly mass communications).

When an incident or emergency occurs, FIRSTResponder’s pre-defined command and control support plan is immediately and automatically triggered, directing the communications and actions of all parties responsible for resolving the incident - eliminating the manual response and ultimately, the risk of human error. The system also includes workflow-enabled communications and recording capabilities, ensuring that not only do the right people get involved at the right time with the right information, but the system creates an auditable record of the actions taken by all parties.

FIRSTResponder is the first solution to bridge the gap between an emergency action plan and the tactical responses needed to respond to an event. Now, any organization will have the ability to ensure that its EAPs are easily called into action, via pre-existing plans or plans created in the FIRSTResponder system.

Contact Risk Mitigation Systems at your first opportunity and request a demonstration. See how your ability to respond to any incident can be optimized.